Jen Delves, Head of People, QANTAS
“Completing the GLWS was an essential part of the process, as it uncovered the unique issues that mattered to each individual, in order to improve their sense of wellbeing,” says Jen.
In her capacity as leader of the group, Jen was an important role-model. She openly shared her experiences, was positive and encouraging of others’ and was transparent in demonstrating a commitment to personal change as well as making it a priority for the team.
Jen says her experience of completing the GLWS “was an important eye-opener, a pointed and timely prompt to make some changes I knew I needed to make….and I feel so much better for it now. Nearly 6 months have passed, and I am still reaping the benefits at a personal level and I can see the positive changes happening across my whole team”.
– Jen Delves, Head of People, QANTAS
This allowed an opportunity for some helpful personal reflection, within the context of heavy workloads and a hard year and identified and addressed the shared wellbeing needs of the People Services group as a whole.
The People Services team found such value in the process, that the use of GLWS has since been expanded with the leaders of the Qantas Group Shared Services and a similar process has been undertaken with this group.