Jen Delves, Head of People, QANTAS

As part of their commitment to the personal development and wellness of their people, Jen Delves, Head of Qantas People Services, wanted a program which would promote positive psychology and the impact of wellbeing on performance.  The outcome was so successful that the use of GLWS has been expanded, with leaders of the Qantas Group Shared Services undertaking a similar process. Read more about their wellness program below.
The first step towards understanding and improving their wellness involved 49 team members completing the GLWS.  Each team member was then provided with a confidential Personal Report, which profiled their wellbeing, along with individual debriefing sessions.

“Completing the GLWS was an essential part of the process, as it uncovered the unique issues that mattered to each individual, in order to improve their sense of wellbeing,” says Jen.

In her capacity as leader of the group, Jen was an important role-model. She openly shared her experiences, was positive and encouraging of others’ and was transparent in demonstrating a commitment to personal change as well as making it a priority for the team.

Jen says her experience of completing the GLWS “was an important eye-opener, a pointed and timely prompt to make some changes I knew I needed to make….and I feel so much better for it now. Nearly 6 months have passed, and I am still reaping the benefits at a personal level and I can see the positive changes happening across my whole team”.

“Completing the GLWS was an essential part of the process, as it uncovered the unique issues that mattered to each individual, in order to improve their sense of wellbeing.”

– Jen Delves, Head of People, QANTAS

As a company, Qantas did not have any access to or visibility of any individual’s responses, however a de-identified and aggregated GLWS Group Report provided some interesting insights for the business.  These insights formed the basis of a People Services’ Leadership Forum, where they used the GLWS Group Report to focus on their professional development by promoting an in-depth understanding of concepts related to positive psychology, resilience and wellbeing.

This allowed an opportunity for some helpful personal reflection, within the context of heavy workloads and a hard year and identified and addressed the shared wellbeing needs of the People Services group as a whole.

The People Services team found such value in the process, that the use of GLWS has since been expanded with the leaders of the Qantas Group Shared Services and a similar process has been undertaken with this group.